Repairs: FAQs

Repair FAQS

Do you repair blinds purchased through another dealer?

Yes, if those blinds are Hunter Douglas and you bring them to our Gallery®. We do not service any non-Hunter Douglas products.

Does Custom Blinds & Design carry Hunter Douglas parts?

Yes, we keep some parts in our Galleries®. Feel free to bring in your actual part to see if we have it in stock; if not, we’ll order it for you. Minor parts are free to Custom Blinds’ customers, with a small fee for non-customers.

How long will it take for me to get them back?

Allow 10-14 days for locally repaired blinds; 6-8 weeks for blinds shipped to Hunter Douglas.

How much does it cost?

All warranty repairs are free for the life of the blind for the original buyer if purchased from Custom Blinds & Design. There may be a replacement fee for non-warranty parts such as a broken slat or other normal wear and tear items.

I bought my blinds through Custom Blinds & Design, what should I do if I need them fixed or serviced?

Just bring them to us and there’s no charge during your first year of ownership. If we need to come to your home, there’s a residential trip charge after the first year.

Will my blind be shipped out to be repaired?

If we can fix it here, we will. If not, we may ship it to Hunter Douglas, who then will ship it directly back to your home.