Your complete satisfaction is our promise.
With the Hunter Douglas Right Choice Promise™, you’ll make your choice with confidence: Just try out your new window coverings and exchange them if you are not completely satisfied. This program is only offered at Hunter Douglas Gallery® stores like ours.
Here’s how it works:
Once our installation is complete, experience and enjoy your new window coverings for 21 days. If, at the end of this period you’re not thoroughly satisfied with the way they make your home more beautiful, (very unlikely), contact Custom Blinds & Design during the next 21 days. We’ll make a one-time replacement of your window coverings with a Hunter Douglas product of equal or lesser value of your choice.*
It’s just that simple.
*The Right Choice Promise applies only to residential installations. It excludes: damage and abuse, improper installation, mis-measurement, product stacking or control side change, hard-wired motorized products and specialty shapes requiring templates. Change in product size (i.e., inside mount to outside mount or vice versa) is excluded. An additional re-installation charge not to exceed $75.00 per window covering may be required. If the replacement product is of greater value, you must pay the difference in value. No credits or refunds for products of lesser value. Claims must be made by the original customer through Custom Blinds & Design. The Right Choice Promise™ is available only through participating Hunter Douglas Gallery® dealers.